Please note...

There are many ways to book a room , however, accepting an invitation to attend a destination wedding is not the same as booking a simple vacation. The couple is expecting all guests to book through their website so the rooms are counted towards their contract obligations. They are planning an unforgettable experience for you which requires your room reservation. Ensure that you are part of the group by booking into their room block here.

We understand that you may be tempted by the non-refundable or member rates Sandos shows on their website. These rates are not valid for groups. Also, our group rates include the roundtip airport shuttles, while the initial online rates do not. 

Sandos will impose a $25 fee per event for guests who do not book within the couple’s room block. Most weddings consist of 4 events (welcome, ceremony, cocktail and reception) resulting is a fee of $100 per person to attend the wedding. To avoid unnecessary fees and to be kind to the couple, please book here. Thank you!

IMPORTANT INFORMATION

As a courtesy to the couple, please book your room by making your room deposit before November 1, 2024. This lets the couple know who is attending so they can plan their wedding events for the correct number of guests. Missed the deadline? That’s ok, it happens. Please still book your room here and we will work on confirming the room for you. Inventory and group rates will be subject to availability.

The deposit for the room is $400 per room, plus the cost of Cancel Insurance if accepted.

All rooms must be paid in full by July 17, 2025. There is a $50 late payment penalty applied to reservations that are not paid in full by this date. If the reservation is not paid in full within 7 days of the final payment date, the reservation will automatically cancel and all payments will be forfeited.

We are holding a set number of rooms, categories and rates for October 30 - November 5, 2025. You may request to stay before and after these dates, but we will need extra time to request availability and rates with the hotel before we can confirm your room. Because our room block inventory is limited and guests are booking at different times, we cannot guarantee availability of rooms or rates, and we cannot be held responsible should rooms sell out or rates increase. We do our best to ensure that we have a variety of room options for you to choose from, but booking early will help! As the saying goes… first come, first served!

There is a 3-night minimum stay for all guests.

We understand that you may need to revise your reservation after your room is booked. Revisions such as changing dates, room category or room occupancy may affect the price of your room and are subject to availability, current resort policies, current rates and the Refund Policy. Your Group Manager will provide details based on your revision inquiry before any changes are requested.

There is no fee for the first revision on a room as long as it is completed prior to the final payment date. Any additional revisions, and revisions made after the final payment date, will incur a $50 revision fee. Revision fees are non-refundable, and must be paid at the time of the revision. Revision fees are in addition to any price increase resulting from the revision itself.

Please note: the room block closes 45 days before travel. Revisions are not allowed after the room block is closed. Please reach out to your Group Manager for more details regarding the specific revision you need to make.

For rooms booked within a Room Block, the initial minimum room deposit, revision fees, and late payment fees are non-refundable. Any additional payments made are refundable until the final payment date. After the final payment date, all payments made are non-refundable. If you have insurance, any potential refunds will be based on the policy purchased. 

Romance Travel Group cannot be held responsible for the decisions of the Couple should they choose to cancel or reschedule their wedding group room block. If the Couple cancels or reschedules their wedding, all rooms booked will be subject to the terms of the cancellation or reschedule. Cancellation or reschedule changes may include, but are not limited to, changes to travel dates, destination, resort, room category availability, rate increases, cancellation policies, and payment deadlines. Changes to the group made by the Couple do not change the Refund Policy

Cancel Insurance

We believe that your upcoming trip is a significant investment which you should protect, and therefore strongly recommend accepting Cancel Insurance. With Cancel Insurance, you can cancel up to the day before departure for any reason. Simply call us or the number in your travel documents at any time prior to the day of departure to confirm your cancellation and receive a complete refund, minus the cost of the insurance. Once the Cancel Insurance policy is purchased, it cannot be canceled, refunded or transferred. For guests sharing a room, if one person in the room accepts insurance, everyone else in the room must also have insurance. Cancel Insurance is only available at the time of deposit and covers your room reservation only. If you decline Cancel Insurance when making your initial reservation, you will not be able to add it later.

Per the Refund Policy, all payments may be non-refundable if Cancel Insurance is declined. If you would like a more comprehensive travel insurance policy that includes coverage for things like medical emergencies, lost luggage, evacuation, trip delay and the like, you will need to purchase a policy from Allianz, Travel Guard or another travel insurance provider of your choice. If you have questions about travel insurance, please ask us!

New rooms booked after the final payment date are not eligible for Cancel Insurance.

Cancel Insurance is $150 per person.

A US valid passport book is required for all travelers, regardless of age. Many countries require passports to be valid for at least 6 months after you return home. For more information regarding passports and entry requirements, please visit www.Travel.State.Gov. Rooms and rates are valid for United States passports holders only. We are unable to make room reservations for non-US passport holders.

When you book your flights, be sure you fly into the Cancun airport, code CUN.

Flights are not included with our room block. Usually the best time to book a flight is 5-6 months prior to travel when all airlines have their schedules available. We recommend using Google Flights to research fares or set up fare alerts, but then book directly with the airline you're flying with. Fares are the same everywhere, but you'll get much better service working with the airline instead of sites like Orbitz or Expedia. Remember to also check www.Southwest.com as their flights only show up on their own website.

Roundtrip airport transfers (the ride between the airport listed above and the resort) are a service included with your room reservation. To confirm this service for you, we will be sending you emails so you can submit your flight itinerary via the Flight Link. Your flight itinerary must be submitted via the Flight Link by September 18, 2025 to confirm airport transfers for you.

If we do not have your flight itinerary by this date, you will need to arrange and pay for your own transfers. There are no refunds for unused transfers. The transfers included will pick you up at the airport on the day we have you checking in at the resort and bring you back to the airport on the day we have you checking out.

There are two taxes to be aware of that are not included with your room reservation:

The Environmental Sanitation Tax is collected by resorts upon check-out. You may be asked to pay approximately 20-30 Mexican Pesos (about $1-2 USD) per person, per night. This tax is subject to change without notice and can only be paid during the resort check-out process.

The VisiTAX must be paid before leaving Cancun. The Visitax is approximately $20 per person. Since airport wifi and cell service is spotty at best, we highly recommend paying this mandatory tax ahead of time and saving the receipt/QR code to show at the airport. All travelers, regardless of age, are required to pay this tax. For questions, assistance or to pay this tax, please visit the official tax site at http://visitax.gob.mx/

We are holding a limited number of rooms in each of the categories listed below. Please request the room and dates you’d like. If for any reason we are unable to confirm your room request, we will contact you to discuss available options. If there is a specific room category not listed that you’d like to request, please let us know so we can check availability and pricing.

Bedding refers to the bed configuration in the room, like one king or two doubles. Specific bedding requests can be made to the resort on your behalf, but these requests are not guaranteed. Most resorts do not sell rooms with specific bed configurations unless noted in the room category name. For example, if you see a “Junior Suite King” category, this means the room is guaranteed to have one king bed. A “Junior Suite” could have one king or two doubles because the name does not specify bedding. Likewise, if you do not see a triple rate listed for the room you’d like, we cannot book three adults in that room. If you have questions about bedding configurations and options, please reach out to us so we can help.

Rates are per person and are based on the number of adults sharing the room. "Double" means 2 adults sharing a room. Rooms are subject to specific occupancy limits. Prices include all meals, snacks, drinks, entertainment, airport transfers and taxes. Rooms and rates are valid for United States passports holders only. We are unable to make room reservations for non-US passport holders.

Pricing example: 2 adults sharing a Riviera Family Queen Junior Suite for 4 nights would multiply $160 by 4 nights to get a price of $640 per adult. The total cost of this room would be $1280.